An outline Customer Service plan as follows;

  1. An account manager will directly manage and service your accounts
  2. Feedback can be sought and is encouraged by the Protrans team to improve service and adapt to individual needs of clients.
  3. Protrans will provide monthly reporting on KPI’s if requested.


Customer service will include but not be limited to the following:

  1. Our dedicated customer service representative for each shift will be responsible for clear concise information and timely reporting.
  2. All Protrans vehicles are modern and are required to undergo regular maintenance checks.
  3. The proposed format for the weekly invoice is a PDF, which is emailed to a designated email address.
  4. Smart phones are provided by Protrans to each driver necessary, which will capture the electronic signatures for every delivery.
  5. Protrans drivers will be contactable at all times via mobile phone and/or email.
  6. Customers are able to make available manifests either as hard copy or electronic version to show all items are out for delivery on any given day.
  7. All Protrans drivers and vehicles supplied will be dedicated to completing all work as directed prior to engaging any other supplier.
  8. Protrans will supply as many adhoc vehicles as necessary at any time of the year to cater for any increase in volumes, sick days and absenteeism.
  9. Vehicles and drivers will be available upon request 7 days a week 24 hours a day.
  10. Vehicles are enclosed, late models, undamaged, completely secure, with no modifications.
  11. Protrans go to considerable lengths to ensure our drivers are of the highest standard, and all drivers on contract are fully inducted in the contract requirements before commencement. In the event of any unreasonable breaches of the contract by a Protrans driver, we would like to assure you that the driver in question would be removed and the matter given priority to be dealt with quickly and adequately.